Know what your customers said.
Customers are talking. SAID is listening and turning customer feedback into clear insights, emerging trends, opportunities and practical actions.
No credit card needed. Free plan, real feedback, real analysis.
Voice of customer
What needs your attention now
Customer Experience Score
Strong experience · room to improve
Rising friction
Waiting time
+38%
vs previous period
72
mentions
“Had to wait nearly 40 minutes…”
Strength
Friendly staff
positive mentions
Friction
Peak-hour waiting
mentions · rising
Opportunity
Faster order flow
priority recommendation
Recommended action
Adjust staffing coverage and order flow between 6–8 PM.
High priority
From customer voice to clear action
Reviews
01 / 04“The food was excellent, but we waited almost 40 minutes.”
Verified customer feedback
Reviews
01 / 04“The food was excellent, but we waited almost 40 minutes.”
Verified customer feedback
01 · Reviews
Capture the real customer voice
The specific experience stays attached as evidence.
Customer Voice
02 / 0472
mentions
Recurring topic
Peak-hour waiting
Specific reviews remain attached as evidence.
02 · Customer Voice
Connect recurring signals
72 mentions show that waiting is not an isolated complaint.
Trends
03 / 04Rising friction
Waiting time
+38%
03 · Trends
Understand what is changing
Waiting-time mentions rose 38% versus the previous period.
Opportunity
04 / 04Adjust staffing coverage and order flow between 6–8 PM.
Recommendation grounded in 72 customer mentions
04 · Opportunity
Move from signal to decision
Prioritize staffing coverage and order flow at peak hours.
Customers say it. SAID explains it. You decide what happens next.
Every customer comment can answer a business question.
SAID decision trail
Illustrative dataCustomer evidence
01Customer review
“The food was excellent, but we waited almost 40 minutes.”
Extracted signal · waiting time
SAID insight
02Recurring pattern
Waiting time is becoming a recurring customer frustration.
Fastest-rising negative topic
Recommended action
03Opportunity
Review staffing and order flow during peak hours.
Focus first on the 6–8 PM service window.
Priority: highIllustrative example only. In your account, every insight comes from your own reviews.
Customer voice in. Evidence, insight and action out.
Raw reviews
- “Great service…”
- “Too much waiting…”
- “Very professional…”
- “Easy booking…”
- “Expensive…”
SAID
- +Themes
- +Sentiment
- +Patterns
- +Trends
Business intelligence
- Strengths
- Problems
- Opportunities
- Recommendations
Customer Intelligence
Ask better questions about your customers.
SAID connects customer evidence to recurring strengths, emerging friction, trends and practical opportunities.
What customers love
Your strongest recurring strengths.
What's holding you back
The problems customers mention most.
What's changing
Emerging trends across your feedback.
What to do next
Prioritised recommendations based on customer evidence.
Signal → decision
SAID connects customer voice to a priority and a recommended action.
Built for businesses that care what customers think.
Respond to customers
Customer review
“Fantastic service and a very friendly team. We will definitely come back.”
Draft response
“Thank you so much for visiting us! We're delighted to hear you had a great experience with our team. We look forward to welcoming you back soon!”
Choose how deeply you want to understand your customers.
Start with the essentials. Upgrade when you're ready to turn customer feedback into business intelligence.
Free
Start listening.
€0 / month
See what your customers said.
- All reviews
- Basic filtering and search
- Basic categorization
- Basic sentiment
- Language detection
- 5 AI responses total
- Edit and copy responses
Starter
Stay on top of feedback.
€29 / month
Everything you need to manage customer reviews.
- Everything in Free
- 30 AI responses/month
- Publish responses directly to Google
- Response approval and editing
- Review management
- Basic review insights
Pro
Know what matters.
€59 / month
Turn customer feedback into insights, opportunities and actions.
- Everything in Starter
- 150 AI responses/month
- Deep Scan
- Customer Intelligence
- Customer Experience Score
- Advanced topics
- Recurring issue detection
- Customer strengths
- Customer needs and opportunities
- Trends
- AI recommendations
- Prioritized action plan
- Customer Journey
- Ask SAID
- Weekly insights
- Reports